Call Center Operator / Receptionist

As part of our ongoing expansion and development, SYNLAB Cyprus is looking for a Call Center Operator / Receptionist (Dual Role) to join our growing team in Nicosia. This role involves direct patient interaction and support, making it ideal for candidates with a passion for healthcare and customer service. 

Key Responsibilities

• Patient Interaction : Handle incoming calls, addressing patient inquiries, and providing necessary information with professionalism and empathy.
• Email Correspondence : Respond to emails professionally, ensuring all inquiries are handled efficiently.
• Reception Duties : Welcome and register patients upon their arrival at our center.
• Patient Feedback : Actively seek out patient feedback, address any concerns, and work towards enhancing their satisfaction.
• Test Result Coordination : Work closely with the laboratory team to ensure that test results are communicated timely and effectively.
• Department Coordination : Collaborate with various departments to streamline patient care and services.

Candidate Profile

• Experience : Previous experience in a call center or customer service within healthcare is beneficial but not mandatory.
• Education : A background in Biological Sciences, Microbiology, Hematology, Biochemistry, Immunology, or related fields is a plus.
• Language Skills : Fluency in Greek and English is essential.
• Communication Skills : Must possess excellent verbal and written communication abilities and a patient-centric approach.
• Technical Skills : Competent in using computer systems.
• Confidentiality : Able to handle sensitive information with the utmost confidentiality.
• Flexibility : Willing to work Saturdays and afternoon shifts on a rotational basis and cover for colleagues as needed within Nicosia.

What We Offer

• Competitive Compensation : Attractive salary package including 13th salary and provident fund.
• Supportive Environment : Work within a leading international healthcare organisation that supports its employees.
• Career Growth : Opportunities for advancement within the company.
• Employee Benefits : Free health tests conducted by SYNLAB Cyprus for successful candidates.

Application Process

Interested applicants are invited to send their CV to  . Please mention CC05 in the subject line.