Bellman

Duties & Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect. Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 23 kg without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 34 kg.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog).
• • Read and visually verify information in a variety of formats (e. g., small print).
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move over sloping, uneven, or slippery surfaces and steps.
  • Move up and down stairs and/or service ramps.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Maintain awareness of undesirable persons on property premises.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school graduate or equivalent.
• 2 years’ prior experience in the Hospitality Industry in 4 or 5 star Hotels in the same or similar position
• Excellent Knowledge of English Language (Greek & Russian Language is a plus)
• Excellent Communication Skills
• Physically agile and able to stand for extended periods
• Pleasant Personality
• Customer-centric