Quality Coordinator

H Hotels Collection | Hatzilazarou Group one of the leading & constantly growing groups in Greece, operating in the hospitality industry for 30 years, is offering new positions for its hotels in Rhodes.

Quality Coordinator

Location: Kiotari, South Rhodes

Type of Employment : Fixed Term/ Full Time

Ref: HH/QA

What to expect

The ideal candidate will be responsible to ensure that all processes, quality and safety standards and procedures are met around our properties, ensuring compliance with new and existing quality standards and regulations, implementing quality management actions, and contributing to the development of company policies and procedures.

Main responsibilities:

• Works closely with hotel managers and HODs to establish, maintain and optimize QMS in all chain properties.
• Ensures full compliance to hotel SOP’s, policies, procedures, and brand standards.
• Ensures H&S compliance to local and international legislation, as well as ABTA-FTO regulations.
• Enhances properties’ approach to sustainability and establishes key steps for waste management and energy efficiency.
• Works closely with the HR Department to establish, maintain and optimize HR processes, incl. personnel performance management, job descriptions, trainings etc.
• Cooperates with Purchasing Department to establish quality requirements from external suppliers.
• Identify relevant quality-related training needs and delivering trainings as to ensure procedures are properly understood, carried out and evaluated.
• Serves as a key contact for Tour Operators/Ext. Auditors/Int. Auditors/Regulatory Authorities representing the Company.
• Ensures all QM deliverables are achieved in a compliant timely manner.

Necessary qualifications & skills

• Business School / Hotel School Degree. A Master’s degree is desirable.
• Previous experience or knowledge in QMS systems, Sustainability and H&S processes
• Experience with ISO systems 9001, 14001 and and sustainability schemes (Travelife, Green Key or Blue Flag).
• Good knowledge of CSR policies and relevant reporting.
• Excellent command of MS Office
• Fluency in English
• Strong analytical, organizing, communication and persuading skills.
• Ability to multitask
• Attention to detail.
• Communicative, able to work with deadlines.

Within the scope of the above position, the company offers.

• Competitive compensation package and insurance
• Housing (out of the area residents) & meals
• Daily transportation to work, if needed
• Prospects for career advancement in an ever-growing group
• Continuous training in line with the company’s standards & dynamic development
• Excellent working environment in a company that cares about its employees, the environment & local communities.

All submitted applications & information will be treated strictly confidential.