German-speaking Customer Support I Remote from Greece

Description

Want to work remotely in Greece and experience all the beauty the country has to offer? You've come to the right place;
choose the location that suits you best and excel in customer support for the German market. We are currently looking for German-speaking customer advisors for the German online bank N26 who want to start their career in beautiful Greece at short notice. As the first point of contact for end customers from Germany, Austria and Switzerland, you have excellent communication skills and can always provide friendly and problem-solving advice. Best of all, you can work flexibly from anywhere and travel the whole country if you want to.About the company:Our partner company is the global market leader in outsourcing and customer relationship management. The entire group of companies employs around 420,000 people in 170 countries and over 265 dialects and languages, working in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is one of the 25 best employers in the world! The company has also been named the best company in the customer support industry four times by Exame Magazine. Seize the opportunity and become part of a multicultural team, a fast-paced environment and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!Your responsibilities will include:Greeting customers in a polite, friendly and professional manner using agreed proceduresAs a first level agent, you will answer incoming calls and deal with every customer problem in a solution-oriented mannerYou are not only the interface to private end customers but also communicate with business customers in a B2B environmentYou not only handle customer cases reactively, but are also prepared to proactively offer the product range and thus expand the "customer journey"You listen carefully to customers' concerns and needs, show empathy and take the opportunity to build a relationship with the customerMaintain a basic knowledge of the products and/or servicesAbout our offer:Our partner offers you a coordinated "all-round carefree package", which includes an ambitious and innovative working environment as well as complete relocation and comprehensive support in all bureaucratic matters.Relocation package that includes: Flight tickets, 2 weeks free accommodation, agency support in finding new accommodation, cab from the airportFree support from the Employee Relations department during the recruitment process regarding your social security number, health insurance (IKA), tax number and bank account, etc.Paid training to keep you up to date on products and proceduresExcellent promotion opportunitiesInternational working environmentCompany organized celebrations, parties, outings, etc. throughout the yearAbove average salary opportunities plus bonus opportunities About your profile:German language skills at C1/C2 level + English language skillsPC skills requiredPatience to communicate and resolve issuesProactive, self-motivated and a great team playerGood organizational skills and an independent work ethic**All applicants must have an EU passport or a valid residence permit.Why work in Greece?Greece offers a wealth of reasons why it is a wonderful place to live and work. In addition to its rich culture and history as the birthplace of Western civilization, Greece boasts breathtaking natural beauty. The Mediterranean way of life is reflected in the warm hospitality of the Greeks and a relaxed lifestyle. Greece has also made great economic progress in recent years and has been able to stabilize the Greek economy. At the same time, it is still possible to live an inexpensive life in Greece.