Dutch-speaking Retention Officer

Job description

Our client is an Introducing broker in Limassol. The company is giving education about forex, making strategies and giving signals. They are looking for a native Dutch-speaking Retention Officer. Their approach is customer service oriented (so no aggressive retention style). We are looking for someone for long-term commitment.  This job can be done at the office in Limassol or fully remotely.

Job Duties

• Cultivate relationship with existing clients
• Increase the number of deposits
• Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
• Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
• Communicate marketing promotions to clients
• Meet personal and team targets
• Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
• Execution of Retention Strategy
• Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
  

Job Requirements

• Native Dutch speaker
• At least 2 – 5 years’ experience within a similar role within the FX industry is a must
• Stable career background
• Good communication, presentation and negotiating skills
• The ability to work quickly, under pressure and to deadlines
• The ability to work to a high degree of accuracy
• Able to work on own initiative and a good team player
• High level of self-motivation
• Excellent organizational skills
• Good analytical skills
• Good time management
• EU working Permit
  

Job Benefits

My client is offering a basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you can make 20,000 - 50,000 Euros gross per month in total)

Working hours:

The working hours are 9am – 9pm (flexible, 8 hours per day), Monday to Friday TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Dutch-speaking Retention Officer (remote) - VAC-A2451. We look forward to hearing from you!