Facebook Community Solutions Specialist

## Make a Difference: Be a Facebook Community Specialist!

Do you thrive on helping others Are you passionate about creating a positive online experience If so we want YOU on our team!

About the Role:

Join our vibrant team of Facebook Community Specialists and play a vital role in shaping a safe and supportive online environment. In this exciting role youll be the heart and soul of our user support system assisting our vast community with a variety of needs. Youll leverage your empathy strong communication skills and problemsolving abilities to:

• Become an Expert: Immerse yourself in the world of Facebook products and community standards. Youll gain indepth knowledge to effectively resolve user inquiries and enforce Facebooks Terms of Use.
• Advocate for Our Community: Be a champion for our users! Youll investigate reported issues respond to inquiries with empathy and accuracy and strive to make Facebook an enjoyable and safe space for everyone.
• DataDriven Solutions: Be a part of the solution! Youll analyze user data and identify trends to continuously improve the user experience on Facebook.
• Think Outside the Box: Identify inefficiencies in workflows and suggest solutions to optimize our processes.

This is more than just a job; its a chance to make a real impact! Youll be instrumental in upholding Facebooks mission of connection and fostering a positive online environment.

What Youll Bring:

• A Passion for People: Strong interpersonal skills exceptional verbal and written communication and a genuine desire to help others are key.
• Empathy Matters: The ability to connect with users on an emotional level and provide compassionate support is essential.
• ProblemSolver Extraordinaire: You excel at critical thinking investigating issues and arriving at effective solutions.
• Data Detective: Youre comfortable analyzing data and identifying patterns to improve processes.
• Facebook Fan: A strong understanding of Facebook products and a genuine interest in the platform is a plus.

Minimum Requirements:

• Language Skills: Fluency in Spanish and English
• Analytical Mind: Minimum score on a mutually agreedupon reasoning/analytical test
• Education: Some degree of further education/college desirable (military experience may be considered)
• Experience: Up to 1 year of experience in a Business Process Outsourcing (BPO) or similar environment
• Cultural Awareness: High affinity for the social and political landscape of your designated market (critical for nuanced policy decisions)

What We Offer:

• Relocation Assistance: Well help you settle in with a 2week hotel stay flight ticket (within the EU) airport pickup and real estate agency fee assistance (EU citizens with work permits or refugees with Certificate of Protection are eligible)
• Competitive Compensation: 1045 EUR gross monthly salary 2 extra salaries
• 160 EUR performance bonus
• Flexible Schedule: MondaySunday 7 am 10 pm (schedule may vary)

Ready to Make a Difference

If youre a passionate individual with a desire to help others and a knack for problemsolving we encourage you to apply! Join our team and be a part of something truly special.

Remote Work :

No