Account Manager

iKnowHealth S.A. (IKH) is seeking a highly skilled and motivated Account Manager to join our team. As a leading provider of software solutions for the healthcare and radiology industries, our goal is to improve productivity, enhance access to information, and lower the overall cost of managing large volumes of data efficiently and effectively. We specialize in developing and distributing the Evorad® certified clinical software, a complete RIS / PACS / WORKSTATION suite that covers all the needs of a radiology department. Our software offers customizable user roles, multi-task scheduling, complete audit trails, and customizable medical reports.

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, presentations skills, technical literacy, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Overview contract renewals
• Create sales pitches and offers.

Requirements

• Bachelor’s degree in sales, communications, engineering, or related field.
• More education or experience may be preferred.
• Exceptional verbal and written communication skills.
• Exceptional Presentation creating and presenting skills are a must have
• Ability to collect, track, and analyze data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Benefits

• An attractive salary package
• Career development and growth opportunities
• An amazing private & open-office workspace in Athens
• Continuous training via personalized seminars
• Stable and enjoyable working environment