Application Support Consultant

We are looking for an Application Support Consultant to join our team of IT professionals on behalf of one of our major clients in the IT sector.

Location: 1 position in each city (Nicosia, Limassol, Paphos, Larnaca, Famagusta). Applicants will work on-site at their preferred location.

As an Application Support Specialist, you will be responsible for providing technical support and assistance to users of the application deployed for a governmental project.

The ideal candidate will provide first-level support, make minor application changes, add new users and escalate issues to 2nd level support when necessary. This role requires a client-facing professional with strong IT knowledge, excellent problem-solving abilities and the capacity to work effectively with solution vendors.

Responsibilities:

• Provide first-level support for applications, addressing user queries and resolving issues promptly.
• Make minor changes to applications as needed, ensuring minimal disruption to operations.
• Add and manage new user accounts within applications.
• Escalate complex issues to second-level support or relevant solution vendors, ensuring timely resolution.
• Maintain clear and effective communication with users, understanding their needs and providing appropriate solutions.
• Document support activities, maintaining accurate records of issues and resolutions.
• Documenting support activities, including resolutions and user feedback.
• Participating in training sessions to enhance knowledge of the application and its functionalities.
• Collaborate with other IT team members to enhance application functionality and user satisfaction.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Knowledge of software troubleshooting techniques and methodologies.
• Excellent communication & interpersonal skills .
• Detail-oriented with a strong focus on accuracy, quality and proactive issue anticipation.
• Flexible, adaptable, and adept at handling multiple priorities in a fast-paced environment.
• Strong organizational skills with the ability to manage time effectively.
• Willingness to learn.
• Strong analytical & problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Fluency in Greek & English.
• Military obligations fulfilled.

Benefits:

• Working Hours: Monday – Friday, 07:30-15:30
• Private health insurance coverage.
• 13th salary.
• A thriving, dynamic environment fostering continuous learning and professional growth.
• Opportunities to engage with cutting-edge technologies.
• Enjoyable and positive workplace atmosphere.
• Room to expand skills and take on additional responsibilities.

How to Apply:

To apply for this existing opportunity, please click on the following link:

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long-term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at

We commit to promoting Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment. 

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.