Back Office Administrator (24/7 Shift Rotation)

We are searching for an enthusiastic and committed Back Office Administrator (24/7 Shift Rotation) to join our dynamic team at HF Markets.

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Your role at HF Markets:

• Process and monitor client deposits.
• Investigate and process client withdrawal requests.Process funds transfers.
• Provide assistance to all departments for back office related tasks in a timely manner.
• Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
• Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
• Check KYC documents and activate accounts.
• Assist clients with general finance inquiries.
• Provide daily screenshots of payment gateway balances for accounting reconciliation.
• Reply to all client emails regarding account approvals and funding.
• Report any issues to the line Manager.

What You Bring:

• Must be able to work 24/7 shifts on rotation including occasional weekends.
• 1+ years’ experience in a similar role.
• Good command of the English language (oral and written). Any additional language would be considered an advantage.
• Basic Computer skills.
• Experience within FX industry/ Funding Operations would be considered an advantage.

By joining us, you can expect:

Attractive remuneration package

22 days of Annual Leave ( reaching up to 30 days per year based on years’ service)

Friday afternoons off in Summer (July & August)

Birthdays are always a day off!

Referral Bonus – refer a candidate we would all enjoy to work with!!

Participation in the Company’s Medical Scheme from day one!

Participation in the Company’s Group Discount Scheme

Free Gym Membership (Larnaca)

Unlimited snacks, fruits, and beverages

Complimentary periodic lunches at the office

Fun team-building activities & Corporate events

Night & Weekend Shift incentive (as applicable)

Lifelong Learning Allowance plus paid Educational Leave

Who is HF Markets ?

Established Broker since 2010 | 60+ Industry Awards | over 3,500,000 Live Accounts | 300+ Employees Globally | 40+ Different Nationalities |

At HF Markets, our workforce is our biggest asset. For this reason, we reward our employees’ individual talent and skills, and encourage them to reach their full potential in an engaging workplace that fosters excellence.

Kick off an exceptional career with HF Markets and follow the path to success!

Sounds like you? Come and write the next chapter with us through our Careers website:

All applications will be treated as confidential.

HF Markets is an Equal Opportunity Employer.