Business Analyst

In this role, you will play a crucial part in managing our Customer Relationship Management (CRM) and Backend systems, ensuring the seamless allocation of leads, clients, and partners to the right team members within the Business Development Department.

Join us to enhance and automate our CRM processes, discover growth opportunities with the chance to develop new skills, collaborate closely with a mentor, and benefit from a thorough onboarding plan.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities:

• Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Sales, Key Account Client, and Key Account Partners teams
• Developing and implementing CRM processes and procedures that align with company objectives and industry best practices
• Generating regular reports and providing analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
• Acting as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
• Ensuring the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
• Collaborating with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
• Providing training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
• Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
• Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
• Performing any other duties and responsibilities as assigned by the Operations Manager

Requirements

• Experience with CRM systems (CRM Dynamics 365 or others)
• Experience with Google Workspace or Microsoft
• Experience with Tableau, Power BI or other BI systems
• Good Math skills
• Analytical mindset
• Upper-Intermediate level of English

Will be a plus:

• Knowledge of Ukrainian/Russian languages
• Experience working in fintech companies
• Experience working with VOIP telecom providers/telephony software for sales

We offer:

• Experience in a dynamic and engaging work environment
• 21 days paid vacation days per year
• 10 paid sick leave days per year
• Public holiday in accordance with the Cyprus Public Holiday list
• Medical insurance
• Compensation for professional education, learning English
• Compensation for a sports subscription or sports equipment