Communication Monitoring Compliance Assistant (Italian, Portuguese)

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D Compliance Services has an exciting, full-time on-site career opportunity for a Communication Monitoring Compliance Assistant (Italian, Portuguese) at our headquarters in Limassol.

Main Duties and Responsibilities:

• Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
• Examine results of the calls by using scripts, product knowledge, sales and service ability;
• Assist in the investigation of complaints;
• Contribute to team effort by accomplishing related results as needed;
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
• Provide feedback to the head of the department.

Candidate Profile:

• University or College Degree in any field;
• Fluency in English language;
• Fluency in Italian, or Portuguese;
• Fluency in any combination of Italian and/or Portuguese will be considered an advantage;
• Great communication (oral and written) and interpersonal skills;
• Paying attention to detail and following the policies and procedures as required for the role;
• Ability to deliver solutions quickly with accuracy;
• Ability to work efficiently within a team as well as independently;
• Excellent report writing skills;
• Ability to work at pace and well under pressure with limited supervision.

What we offer:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.
• Exclusive Discounts: Access special discounts with selected companies.
• Support for Working Moms: Our adjusted schedule accommodates working mothers.

Could you be the candidate that we’re looking for? Apply now and become the next member of our amazing team!

Send your CV to adcompliance.bamboohr.com/careers and become the next member of our amazing team.

Applications will be treated with strict confidence; only shortlisted candidates will be contacted.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.