If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D Compliance Services has an exciting, full-time on-site career opportunity for a Communication Monitoring Compliance Assistant (Italian/Portuguese Speaking)at our headquarters in Limassol.
Main Duties and Responsibilities:
- Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
- Examine results of the calls by using scripts, product knowledge, sales and service ability;
- Assist in the investigation of complaints;
- Contribute to team effort by accomplishing related results as needed;
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
- Provide feedback to the head of the department.
Candidate Profile:
- University or College Degree in any field;
- Fluency in English language;
- Fluency in Italian, or Portuguese;
- Fluency in any combination Italian and/or Portuguese will be considered an advantage;
- Great communication (oral and written) and interpersonal skills;
- Paying attention to detail and following the policies and procedures as required for the role;
- Ability to deliver solutions quickly with accuracy;
- Ability to work efficiently within a team as well as independently;
- Excellent report writing skills;
- Ability to work at pace and well under pressure with limited supervision.
What we offer:
- Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
- Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
- Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
- Wellness Support: Make use of paid sick leave and exam leave when needed.
- Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
- Celebrating You: Receive a special bonus on your birthday!
- Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
- Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
- Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
- Lunch Treat: Enjoy a complimentary lunch once a week.
- Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.
- Exclusive Discounts: Access special discounts with selected companies.
- Support for Working Moms: Our adjusted schedule accommodates working mothers.
Could you be the candidate that we’re looking for?
- Apply now and become the next member of our amazing team! Send your CV to adcompliance.bamboohr.com/careers and become the next member of our amazing team.
Applications will be treated with strict confidence; only shortlisted candidates will be contacted.
We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.