Conversational AI Application Lead Developer

We are seeking a Natural Language Understanding (NLU) application lead developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat driven solutions to enterprises across the world. 

As part of that team, you will be trained on Omilia’s NLU platform and gain an under the hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.

Tasks and responsibilities include:

• Drive business requirements analysis, design and develop the solution to meet those requirements;
• Consult customers, provide guidance on problem resolution and best practices. Explain the technology and the application capabilities. Identify and communicate improvement opportunities;
• Communicate effort and timelines. Manage customer requests and expectations;
• Align with internal and external stakeholders;
• Lead a project team of NLU developers responsible for the design, development, and delivery of production-grade conversational AI applications, using Omilia’s technology suite;
• Manage the team’s backlog, and ensure the quality and the timely delivery of the application;
• Ensure that the application is in line with established usability principles and meets set KPIs.

Requirements

• Academic Degree in Computer Science, Information Technology, Computational Linguistics, Natural Language Processing, other related field or equivalent experience;
• Programming knowledge, preferably JavaScript and/or Java and/or Python;
• Minimum 3 years of professional experience preferably in a customer-facing position;
• Excellent command of spoken and written English;
• Excellent communication skills and experience in working with customers;
• Accountable within demanding deadlines;
• Experience building Conversational AI systems either voice or chat based and/or experience with IVRs and contact center platforms and/or other production-level NLU/NLP solutions.

Nice to have:

• Experience consuming external systems such as web services (Postman, REST, SOAP etc);
• Understanding of networking and telephony concepts (VoIP, SIP connectivity, PBX etc);
• Familiarity with agile delivery methodology;
• Experience with GitLab and CI/CD processes;
• Knowledge of bash scripting;
• Knowledge of Spanish and/or French.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.