Customer Enablement Specialist

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS, a zero-overhead cloud LMS, eFront, an enterprise LMS, and TalentCards, a mobile app for training the deskless workforce. We are competing with the world’s top eLearning solutions and we aim at becoming world’s #1.

We’re on a mission to democratize training by developing simple, accessible, and affordable software while providing exceptional service at all stages of the customer journey. 11 million users across 126 countries log in to use our platforms and we support the training initiatives of 9000+ companies. We’re helpers who are always learning and honest problem solvers, not product pushers, making us a trusted global leader in learning tech. At home, we are quickly becoming the largest SaaS company to come out of Greece.

As a Customer Enablement Specialist, you will be a member of our Customer Enablement team, and responsible for offering onboarding and consulting services to our customers, ensuring that they set up their LMS successfully towards meeting their goals. Also, you will be the go-to person to promote product adoption and keep customers engaged with their LMS, whilst increasing our retention rates, and ultimately contributing to Epignosis’ growth.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you!

Responsibilities

• Cover primarily US business hours; Monday to Thursday from 14:00 to 22:00 Greece time (remote) and Friday from 10:00 to 18:00 (onsite)
• Conducting customer end-to-end training & onboarding
• Conducting ad-hoc customer consultation calls
• Acting as a liaison between the customer and the support team during the onboarding and/or consultation period
• Advising customers on best practices and responding to usability questions during the onboarding and/or consultation period
• Assists webinar production and participates in live sessions
• Assists in production of videos, knowledge base articles and resources
• Expert in TalentLMS and has good understanding of at least 1 other product
• Identifying upsell and cross-sell opportunities
• Collects and addresses customer feedback

Requirements

• Prior phone customer-service experience
• Native or near-native command of English
• Ability to prioritize, multitask, and manage time productively
• Excellent communication and presentation skills
• Proactive, problem-solving skills, "Glass is half full" attitude
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues
• Strong analytical skills and technical capabilities
• Bachelor's degree or higher

Bonus points

• Familiar with Salesforce or a similar CRM
• Speak a second language

Benefits

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus! Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages
• Private health insurance plan
• Meal allowance
• Gorgeous office space or opportunities for hybrid work
• Professional and personal development opportunities (lots of them)
• A vibrant working environment full of creative individuals
• Work/life balance ― i.e., we go big AND we go home