Customer Service Agent

Contract:  Full-time, Permanent

Work-mode:  On-site / Working Hours: Monday to Sunday 5 shifts per week (8-hour shift) on a 24h rotation (08:00 – 16:00 or 16:00 – 00:00 or 00:00 – 08:00)

Salary: €1.300, after 3rd-month review €1400 extra €20 per night shifts (average 5 per month) - Quarterly Bonus: up to €400 / 3 months

Location:  Larnaca or Limassol, Cyprus

Since 2012, our client has been an industry-leading provider of high-quality turnkey solutions and gaming platforms that can be fully tailored to fit all of their customers’ needs. They offer complete turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ turnkey solutions brands. They strive to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution.

Responsibilities:

• Dealing directly with clients’ queries over chat system and e-mail
• Answering clients’ requests
• Promoting products and services to clients
• Optimize customers’ satisfaction
• Interacting with other departments as necessary to meet clients’ needs
• Maintaining professionalism in all instances
  

Requirements:

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience preferred but not mandatory
• Excellent command of the English language
• Attention to detail and quality of work
• Computer literate and proficient user of Excel

Benefits:

• Career development
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and
• Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment

If you are interested in this role please send a copy of your CV to Ricardo Antunes at  [email protected]