Customer Service Officer (Supply Chain)

Job Purpose

We are seeking to grow our Customer Service - Supply Chain team and to hire a Customer Service Officer who will be responsible to receive and respond to all inquiries related to the sales of spare parts/equipment and ensure safe and timely delivery to the customer.

The Customer Service Officer , will communicate and receive offers from suppliers for the spare/equipment required at the best price possible, having in mind the best interest of our company and our customers. Coordinates all shipments in collaboration with Logistics for the successful delivery of orders to the destination of interest.

Main Duties and Responsibilities

• Receives and records sales inquiries in the company electronic system.
• Communicates with several suppliers and subcontractors to obtain the best offer.
• Provides quotations to customers for applicable charges according to their requirements.
• Assists to maintain price lists and discount matrixes from suppliers and each customer.
• Assists to evaluate suppliers on regular basis based on the volume of sales requested and maintaining a list of approved/preferred suppliers.
• Assists to evaluate suppliers on regular basis based on the frequency of purchases and volume.
• Assists to maintain a list of approved/preferred suppliers.
• Ensures close contact with Logistics to ensure availability of requested spares or equipment.
• Communicates with Logistics and ensure that all required information is shared (quantity of spares inquired, customer contact details etc.) appropriately and the Logistics will follow up with the customer to deliver the order.
• If applicable, communicates with Logistics to deliver necessary parts or equipment requested from technicians.
• Ensures that all delivered orders have been invoiced with collaboration with the Accounts Department.
• Maintains good knowledge of the company’s electronic systems and databases.
• Maintains in-depth knowledge of the company’s products and services.
• Maintains good communication and cooperation with other departments.
• Handles after office hours tasks when required.

Qualifications

• Excellent knowledge of the English Language.
• Good communication skills (written and oral).
• Good knowledge of MS Office.
• Computer literacy.
• Excellent problem-solving skills.
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
• The ability to work under pressure and to tight deadlines.
• Good organizational and time management skills.
• Customer service orientation.
• Honesty and reliability.
• Able to multitask.
• Administrative skills.
• Prioritization skills.
• Ability to work collaboratively across departmental functions.
• A keen eye for detail and a result-driven approach.
• A Degree in Management, Shipping, or adequate experience in a similar position.

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