Customer Success Executive (Loyalty & CRM)

Our Company

At INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.

Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.

Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.

Job Description / Responsibilities / Candidate’s Mission

As a Customer Success Executive, you will be part of our experienced and award-winning Customer Success team, who has overall responsibility for customer success management with regards to planning, producing, costing of Loyalty & CRM projects and campaigns. You will report to the Customer Success Manager.

Your main responsibilities include:

General execution and reporting of Customer Success Services and hyper-personalized campaigns (Viber/SMS/Email/In app messages/Push notifications etc).

In detail, you will:

• Plan, execute and evaluate crm marketing campaigns (SMS/Viber/Email/Push etc messages)
• Evaluate results and calculate ROI
• Respond promptly and communicate to customer inquiries (SMS / Viber campaigns / Email send outs / Newsletters/online surveys/mobile apps/queries & reports, etc.) in case clarifications are needed
• Create/Edit Email templates using HTML code
• Create & execute online surveys
• Resolve any potential issues that might occur internally or with provider(s) in relation to the accounts allocated by the Customer Success Manager
• Deal directly with customers either by telephone, electronically or face-to-face
• Prepare reports, bi-weekly, monthly, annually etc., when required
• Participate in forming and developing analyses and proposals

Requirements

• BSc in Business, Sales, Marketing, or a related field
• Minimum of 3 years’ experience in a similar executive role
• Excellent communication and listening skills
• Excellent organization skills – Willing for last-minute requests
• Presentation skills
• Business understanding
• Excellent verbal and written skills in English

Benefits

• Competitive salary based on skills and experience
• Continuous training
• Career development
• Private Insurance
• Hybrid work model - Work from office and Teleworking

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