Customer Success Manager (CRM & Loyalty)

Our Company

At INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.

Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.

Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.

Job Description / Responsibilities / Candidate’s Mission

As a Customer Success Manager, you will be part of our experienced and award-winning Customer Success team, who have overall responsibility for customer success management regarding planning, producing, and costing of CRM & loyalty projects and campaigns. You will report to the Customer Success Director.

Your main responsibilities include:

• Understand in-depth clients’ needs, goals and strategies and have close communication with them daily to adequately brief internal resources for certain task deliveries
• Responsible for collaborating with and managing resources relevant to clients’ deliverables (consultancy, offline and/or online implementations, omnichannel executions, data segmentation-lists exports, testing, reporting, budget management, preparation of financial offers, preparation of presentations etc.)
• Support client and brand strategies by identifying and proposing CRM & loyalty projects via campaign management & micro-selling programs, from the initial brief to evaluation
• Plan and prepare proactive proposals according to the strategy of each client/brand, its goals and the target group to which they are addressed

Requirements

• BSc in Business, Sales, Marketing or a related field
• Minimum of 3 years’ experience in a similar Customer Success Management role, managing accounts and delivering sales targets
• Work experience in producing & implementing loyalty schemes/campaigns will be considered a plus
• Excellent communication and listening skills
• Excellent organization skills
• Presentation skills
• Excellent verbal and written skills in English

Benefits

• Competitive salary based on skills and experience
• Continuous training
• Career development
• Private insurance
• Hybrid work model - Work from office and Teleworking

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