Customer Support Agent (Spanish/Portuguese/Italian)

On behalf of our client a Forex company based in Limassol and Nicosia, we are looking for a Spanish/Portuguese and Italian Speaker Customer Support Agent, who will be working in shifts.

Responsibilities

• Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
• Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
• Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
• Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
• Receiving, handling, and escalating client complaints, as appropriate.
• Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
• Maintaining the CRM system up to date with records of interactions and communication with clients.
• Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
• Adhering to the Code of Conduct and the standards set for all client communications.
• Complying with internal company policies and procedures.
• Undertaking any other related tasks assigned by management.

Requirements:

• Bachelor’s degree Finance, Business Administration, or other a related field.
• Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
• Experience in a similar role will be considered an advantage.
• Excellent knowledge of English, both verbal and written.
• Fluency in reading, writing, and speaking in Spanish and Portuguese.
• Computer literacy with very good working knowledge of Microsoft Office applications.
• Ability to work under pressure and meet tight deadlines.
• Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
• Ability to work independently.
• Team player

Benefits

• Hybrid model
• Company-sponsored CySec lessons available, with up to two attempts.
• Bonus after evaluation once a year
• 21 days paid annual leave/ 8 days paid sick leave
• Provident fund
• Medical Insurance
• Flexible working hours

Feel free to check more available positions on our website