Customer Support Officer (Rotational Shift Patterns) (4251)

CareerFinders, on behalf of our client, an Online Company specializing in the Sports Betting industry, we are seeking to recruit a Customer Support Officer to join their expanding Call Centre based in Nicosia. The successful applicant should possess a minimum of 6 months of previous experience within a similar Customer Support role and be able and willing to work on rotational shift patterns, although no night shifts apply. The shift patterns are from 07:00 to 15:00 and/or from 15:00 to 23:00, with double pay offered for working on Public Holidays. Our client offers a competitive basic salary, plus a 13th salary. Fluency in both verbal and written Greek & English is a must.

Key Duties/Responsibilities:

• Obtain client information by answering telephone calls.
• Ensure clients receive a high level of support and service. 
• Consulting clients by email and live chat.
• Client document verification, including KYC. 

Key Skills/Experience:

• Fluency in written & spoken English and Greek is essential; knowledge of the Russian language will be considered a significant advantage. 
• 6 months of previous experience within a Customer Support role is a must. 
• Able to stay calm under pressure.
• Excellent customer service and communication skills.
• Proven experience with computers and software applications.
• Good typing skills.
• Ability to work as part of a team. 
• Excellent problem-solving capabilities.
• Punctual, hardworking and reliable.
• Willingness and ability to work on rotational shift patterns, although no night shifts apply. 

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number ERG4251. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.  To view our privacy policy, please click