Czech/Slovak Customer Service Advisor

Are you fluent in Czech/Slovak ? 

Do you want to gain experience in Customer Service? 

ManpowerGroup Greece, on behalf of its client, is looking for Czech/Slovak Speakers. 

Our client is a global BPO leader in customer support providing customized strategies for innovative brands. 

📌 Location: Athens

📍 Working Model: hybrid

🖋️You will be reporting to Customer Service Supervisor 

What you will do: 

As a Czech/Slovak Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat. 

More specifically: 

• Identify and assess customers’ needs to achieve satisfaction 
• Provide accurate, valid, and complete information by using the right methods/tools 
• Meet personal/customer service team targets and call-handling quotas 
• Keep records of customer interactions, process customer accounts, and file documents 
• Follow communication procedures, guidelines, and policies 

Requirements

• Fluency in Czech/Slovak language (C1-C2 level). 
• Previous experience in customer service will be considered as an asset. 
• Tech savvy/Knowledge of MS office tools. 
• Proficient English Skills (Oral &Written). 
• Enthusiastic, patient, empathetic, multi-tasking and communicative. 

Benefits

• Competitive Salary. 
• Indefinite Contract with the company. 
• Career Development Opportunities. 
• Participation in Private Medical Insurance Program. 
• Rewarding Bonus based on employee performance. 
• Laptop and headsets provided by the company. 
• Flexible working hours. 

👥 Recruitment Process: 

• If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview. 
• As for the next steps, there will be 2 more interviews with the client either in person or online.