Desktop Support Engineer

Purpose

Energy Aspects currently has an exciting opportunity for a Desktop Support Engineer to join our new office in Athens. This is a fantastic opportunity for a candidate with Extensive knowledge of IT Desktop Infrastructure in Windows, Linux and Mac environments to join our highly regarded team and be part of our successful growth story.

The successful candidate will quickly take on a range of responsibilities and will contribute to the full cycle of our work from User Support, Operating Systems, Directory Services, Hosting & Cloud Services and Networking Technologies.

Reporting directly to the Head of IT Infrastructure, you will be responsible for providing knowledgeable advice and using your expertise to help end users solve their technology issues. This position would be ideal for individuals with up to ten years’ experience in IT, and a desire to join a growing company.

This position will require flexibility and the drive to go beyond the core hours when needed, ensuring we all fulfil our goals. All team members are encouraged to build their professional reputation within the industry and are supported by some of the most well-regarded energy sector commentators. You must be able to work independently, as well as be capable of planning and prioritising to achieve success. In exchange, we offer excellent remuneration, a high-performance culture, with challenging and exciting work.

Duties

• Provide local IT support to our staff members in Athens and other users remotely.

• Manage local IT inventory and supplies.

• Work on service requests ensuring that the work is carried out within agreed service levels and in accordance with department guidelines.

• Prepare and set up of new desks/computers and other IT hardware.

• Help with IT projects, deployments and changes.

• Maintain and update existing Knowledgebase documentation.

• Broader ad-hoc support to Head of IT Infrastructure when required.

• Assist with subscription and license management.

Requirements

• A minimum of 5 years’ experience working in a face-to-face environment doing 1, 2- and 3-line Support on Windows, Linux and Mac environments.

• A Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.

• Proven experience and comfortable installing, configuring, and updating Unix and Mac Operating Systems.

• Good understanding of Python, Pycharm, Anaconda, Git and Unix IDEs

• Windows 11, server 2016/2019, Linux and Mac relevant certification or proven experience.

• Excellent understanding of networking concepts including DNS, DHCP, TCP/IP, DNS, Subnetting, NAT, Firewalls, VPN, etc.

• Good knowledge of Office 2019, 2021.

• Good understanding of Active Directory, Azure Active Directory and Office 365

• Excellent computer and networking hardware knowledge

• Good communicator whether face-to-face, telephone or electronic interaction

• Good understanding and proven experience with Windows Defender, Microsoft Endpoint Manager, Microsoft Sentinel and Microsoft Teams

• Good understanding of Cisco Technologies including Meraki

Desirable skills:

• Industry certifications such as ITIL, CCNP, CompTIA, Cyber Security.

About Energy Aspects:

Founded in 2012, we are an independent research consultancy that has enjoyed phenomenal growth since our inception, and we have very ambitious plans to continue our upwards growth trajectory. We are passionately committed to providing indispensable and industry-leading short, medium and long-term analysis, and forecasts of the energy markets, that helps our clients trade, invest, finance and plan.

Energy Aspects prides itself in the quality of its work and draws on a wide range of competencies to derive its views. The company is staffed with experts in upstream production, trading and econometric forecasting. It has always maintained a key focus on the geopolitics of the energy industry and the impacts they can have in shaping global markets. The company has in recent years acquired several firms to enhance its position in energy market consultancy including Medley Global Advisors (2020), OilX (2022) and INAS (2023) bringing additional expertise in macro trends, oil market data and paper positioning into the group. The company is also growing its offering to clients on the energy transition providing the tradeable insights on long-term trends.

Culture & Benefits:

At Energy Aspects you could be part of an active, social and friendly team. The entire team believes in open and transparent communication and conversation.

Our organisation is built with community at its heart. All our offices are based in iconic buildings, and we are thrilled to announce the opening of our new office in Athens. This expansion brings fresh energy and exciting challenges, along with opportunities to develop new initiatives while preserving our existing culture. We are committed to fostering a social and dynamic environment that empowers individuals to excel both professionally and personally.

Energy Aspects is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.