Dutch After Sales Consultant - Athens

Are you a fluent Dutch speaker? Do the next step and kick-start your career dynamically!

We are looking for Dutch After Sales Consultants to work in Greece (remotely all over Greece) for the world’s largest multinational technology company that designs, manufactures, and markets smartphones, tablets, personal computers (PCs), software (iOS and MacOS) portable and wearable devices!

Join a dynamic & multicultural team and let your new journey begin in Greece!

Responsibilities:

• Act as the first point of contact for all the Dutch-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide iOS software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account - ID & passwords
• Resolve customers’ online store post-sales requests
• Deliver high-quality support and handle customer complaints, provide appropriate solutions
• Manage large amounts of incoming calls
• Build sustainable relationships and trust with customer accounts

Requirements

• Native-level or near-native level in Dutch
• B2 level in English
• Tech savvy, curious and problem-solving acumen
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Able to identify technical issues and suggest immediate solutions to clients
• Excellent communication and problem-solving skills
• High School Diploma holder
• Flexible to work night shifts/ weekend shifts (if applicable)
• Prior customer support experience would be an advantage

Benefits

• Competitive salary (1200€ gross / 14 salaries per year)
• Performance-based bonus up to 250€
• Relocation package in case you reside outside of Greece (flight ticket to Greece, cab fare from airport to your hotel, 4-week hotel accommodation, assistance finding an apartment, real estate fees covered by our company)
• First-class ongoing training and career development opportunities
• Work from home policy - All over Greece
• You will join a multinational leader
• Multicultural and modern working environment
• Free Greek language lessons
• Onsite canteen and casual dress code
• Fun interactive activities organized within the team