Employee First-Level-Support IT (m/f/d)

Kommunaler Versorgungsverband Baden-Württemberg (KVBW) is a public corporation with the business areas of civil servant pensions, benefits, municipal personnel services and supplementary pensions. Its geographical area of operation covers the state of Baden-Württemberg. The association is headquartered in Karlsruhe with a second office in Stuttgart.

At our office in Karlsruhe, we are looking to fill the following position in the Software Engineering and IT Coordination department at the earliest possible date:

Employee First-Level Support IT (m/f/d)

Grade A10 LBesO / pay grade 9b TVöD, reference number: V 583.24

Your main responsibilities:

• First-level support for users in the Windows environment, hardware/software and networks via ticket system, telephone and e-mail
• Acceptance, classification and prioritization of requests
• Independent analysis and solution of problems according to defined processes and exchange with second-level support in the event of further ticket processing
• Diagnosis and rectification of faults and errors
• Checking and approving workarounds and solutions for the following support levels in dialog with the ticket creators
• Maintenance and editing of the support knowledge database
• Technical set-up and maintenance of workstations, meeting rooms, home offices, etc.

We expect from you:

• Completed training as an IT systems technician (m/f/d) or comparable professional experience
• Several years of experience in first-level support is an advantage, but not a requirement
• IT affinity and enjoy working with people
• Professional, structured way of working, even in challenging situations
• A high level of commitment, a sense of responsibility, reliability and the ability to work in a team
• Good written and spoken German skills

We offer you:

• Good starting conditions through intensive training
• Task-related, needs-oriented further training (personnel development program)
• Independent work in a challenging and responsible, interesting and varied working environment and subject area
• A modern office building in the heart of Karlsruhe with optimal connections to the local transport network
• A travel allowance for the use of public transport
• After the induction phase, the opportunity to work from home on a pro rata basis
• All the benefits of a modern employer (flexible and family-friendly working time model, health management, bonus system)

For technical questions, please contact Mr. Zirzow from the Software Engineering and IT Coordination department (0721/5985-645) or Ms. Groß from the Control, Organization and Personnel Development department (0721/5985-812).

Severely disabled applicants (m/f/d) with equal aptitude and qualifications will be given preference.

Have we piqued your interest? We look forward to getting to know you!

Please send us your detailed application documents by 19.07.2024 via our application portal.

If an online application is not possible, please send us your application documents to

Baden-Württemberg Municipal Pension Association
Ludwig-Erhard-Allee 19
76131 Karlsruhe