German Customer Service positions for Imperial Brands

Description

Be part of our Customer Service team for the brand’s new products, blu™, PULZE & iD. Teleperformance Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience. Job DescriptionHandle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iDResolve customer inquiries, provide support on technical issues, as well as product informationProvide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD productsGuide customers for purchases through the online storeStay up to date on new products, marketing initiatives, and policy/regulatory changesProvide excellent customer experience PrerequisitesHigh school diploma or equivalentExcellent knowledge of German (both verbal and written)Good English language skillsComputer literacy (MS Windows, Internet applications, etc.)A positive mindset and pleasant personalityWillingness to train and learn new skills, integrity, and passion for learningAccountability when handling sensitive informationPrevious working experience in a similar customer service position will be considered as an advantage What we offer:Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)Competitive monthly salary + 2 extra salaries per yearRefer-A-Friend: Bring your friends and receive great bonuses!Healthcare discounts and benefits – extra private healthcare benefits on top of standard public insuranceFully remunerated training by certified instructorsA career path within a company of more than 12.000 employeesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState-of-the-art premises, providing a great working environment with relaxing break areasThe opportunity to work for a Great Place to Work-Certified Company Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Thinking about relocating and wondering about cost of living in Greece? Get an idea here:Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.