Guest Relations Officer

Leonardo Hotels & Resorts Mediterranean, is now recruiting for the position of Guest Relations Officer at GrandResort by Leonardo Hotels.

Duties & Responsibilities

• To coordinate with the Animator a Guest Entertainment Program to meet the guests' needs e.g. excursions, boat trips, cocktail parties, art exhibitions, competitions, film evenings etc.
• To escort educational groups on Hotel tours and provide relevant information folders.
• To assist when necessary with guests’ weddings.
• To maintain the Tour Operators counter tidy at all times and provides information leaflets obtained from the CTO.
• To update all information boards with necessary information and announcements. Include staff board outside restaurant. 
• To be available and extend a warm, natural welcome and farewell to all hotel guests.
• To assist all guests with their enquiries and solve any minor problems that may arise.
• To advise guests on how to enjoy their stay. Explains the facilities (Guest Welcome Handbook)
• To handle any guest complaints and queries when necessary.
• To keep a record of all guest suggestions.
• To process guest questionnaires and produces the weekly guest satisfaction report.
• To ensure Guests' birthdays and anniversaries are acknowledged, following the set procedure, in conjunction with the F.O Manager, F&B Manager and Head of Housekeeping.

Qualification Requirements

• Diploma from a Hotel School
• Pleasant personality
• Previous experience in a relative position.

We would be more than happy to receive your resume through direct apply to