Head Waiter/ress

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino positions itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living. Mandarin Oriental, Costa Navarino will differentiate itself from other resorts through a flawless execution paired with an offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

We are looking for a Head Waiter/ress to join our team at

Mandarin Oriental, Costa Navarino.

Scope Of Position

To provide the highest level of service and professional excellence, being ever present in the operation ensuring the highest standards and to completely satisfy our guests during their meal experience.

Duties and Responsibilities

The Head Waiter/ress will be responsible for the following:

• To perform kind and generous service to both guests and colleagues in a respectful manner while treasuring our colleagues as much as our delightful guests.
• To attend pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival.
• Ensuring that the opening and closing of the outlet is organised. This includes making sure that there is always adequate mise en place, setting up the restaurant before the guest’s arrival and performing all duties related to the closing of the outlet.
• Ensuring that all steps throughout the sequence of service are thoroughly followed and should there be any gaps or delay, to ask for help in a timely manner, so that the guest experience is not negatively impacted.
• To ensure service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS.
• To perform any other reasonable duties as required by Management.

Requirements

Ensure that positive working relations with non-Food and Beverage departments are fostered, always providing co-operation.

To ensure that Mandarin Oriental Costa Navarino’s grooming, and appearance is adhered to in order to uphold standards that reflect an image of professionalism and care.

To encourage proactive, efficient, and effective inter-departmental communication to promote a climate of teamwork and enthusiasm.

Understanding and anticipating the guests’ needs and acting upon it.

Be interested in the guest, listen, and ensure important information will be communicated amongst the team.

To ensure that guest satisfaction is monitored and where suitable, rectified throughout their meal experience.

To respond proactively to guest queries and to ensure appropriate action is taken, followed by effective communication with all relevant parties.

Listen to customer comments and complaints in a positive manner and relate immediately to the outlet management.

Ensure that all MOHG Pillars and LQE Standards are delivered accordingly.

To meet all LQA and Forbes service standards as required.

Benefits

• Accommodation walking distance to the Resort/transportation provided
• Medical Private Insurance for all Colleagues
• Complimentary Meals
• Free laundry
• Colleague recognition and reward program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided