Hotel Operations Manager

“Working with Domes is like being part of a family, it’s like coming home.”

Domes Resorts are now hiring for a Hotel Operations Manager for our new Glambing and Members Club «91 Athens Riviera», opening in the area of Voula in Athens in 2024. 

We are looking for a highly energetic, results driven and experienced Hotel Operations Manager.

The ideal candidate functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the company.

Key Areas of Responsibility

• Oversees on property departments to ensure that an optimal level of service and hospitality, are provided to hotel guests.
• Trains, schedules, coaches and supports associates, ensuring they perform in accordance under the international brand / hotel standards and SOPs
• Plans activities and allocate responsibilities as to achieve the most efficient operating model
• Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Is aware of guest satisfaction scores and brand standards and work towards increasing departmental and overall guest satisfaction
• Resolves any customer complaints and avoid potential problems by reviewing and monitoring operational issues, business flow and associate performance
• Inspects facilities and enforce strict compliance with health and safety standards
• Assures hotel maintenance and staff or equipment adequacy
• Oversees and ensure internal audit standards are met
• Commits to meet and exceed all key performance standards and measures
• Able to balance operational needs, implement strategy and display a passion for business excellence
• Stays current with industry trends and monitors strengths and weakness of competition

Requirements

• Bachelor’s degree in hospitality/Tourism. A Postgraduate Diploma in Hospitality Industry or an MBA is a plus
• 3 years’ minimum experience as an Assistant Hotel Manager or Operations Manager(preferably with a Rooms Division Background) in a Luxury Resort
• Hospitality exposure or local experience in International Hotel Chains will be further appreciated
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Excellent command of both English and Greek language is essential, knowledge of other languages is a plus
• Excellent MS Office, strong email, PC and internet skills
• Very good knowledge of hotel management software is an essential
• Prove leadership skills, be results oriented
• Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Dedication and willingness to go above and beyond
• Strong work ethics

Benefits

• Competitive Remuneration Package
• Indefinte Contract
• Continuous learning and development opportunities
• Friendly work environment