Housekeeping Manager/Executive Housekeeper (m/f/d)

Company Description

Job Description

What is in it for you :

We are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as, excellent training, development and progression opportunities, other benefits include:

Competitive remuneration package.

Private health and medical plan.

Complimentary meals whilst on duty.

Complimentary car parking.

Accor discounts card.

What you will be doing:

Inspect all hotel areas to ensure both the cleanliness and comfort of the hotel’s guests are maintained and that all standard amenities and touches are provided in rooms and public areas.

Delegate cleaning tasks to staff and other organizational tasks.

Supervise the maids, cleaners and laundresses and a team of two assistants.

Record missing or damaged items and arranging for the item’s repair or replacements.

Respond to customer complaints or enquiries and reporting any problems to the supervisor.

Maintaining an inventory of household items, uniforms, equipment and furniture.

Ensure that health and safety rules are followed and applied in the department.

Ensure grooming standards are followed in the department.

Conduct performance reviews.

Apply disciplinary measures when appropriate.

Conduct necessary departmental and Accor trainings

Ensure that staff is cleaning and disinfecting equipment at the end of their shift.

Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance programme and ensure that the rooms are being maintained in the best possible and most efficient way

Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimization of spoilage/damage

Identify and follows up ordering needs.

Manage the Laundry team.

Collaborate with the rest of department heads.

Qualifications

Your experience and skills include:

Bachelor ‘s degree (preferably in Tourism and Hospitality).

Proven experience as Housekeeper Manager in a 4* star hotel.

Very good knowledge of English language.

Knowledge of hygiene, cleanliness and safety standards.

Knowledge of the Opera PMS preferred

Excellent leadership, organizational and communication skills

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Sense of organization and attention to detail and quality.

Teaching, ability to train and convey knowledge.

Strong interpersonal and problem-solving abilities.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.