HRIS Implementation Manager

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icon briefcase Job Type : Full Time

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Job Description - HRIS Implementation Manager

Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We are growing fast and looking for an Implementation Manager to join our team. As a member of the Customer Success team, you will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers.

This role requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric mindset. You will work closely with customers to understand their needs, provide guidance on best practices, and drive successful adoption of our solutions. You will also monitor implementation timelines and milestones, and proactively address any issues or concerns that arise during the implementation process.

Requirements

  • 3+ years of experience in implementation or project management
  • Proven track record in managing systems integration and data migration projects
  • Demonstrated experience in pre-sales and sales support roles
  • Experience in the SaaS industry or HR Tech is preferred
  • Strong project management skills with the ability to manage multiple implementation projects simultaneously
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers
  • Ability to understand customer needs and provide guidance on best practices
  • Detail-oriented with strong problem-solving skills
  • Capability to understand complex systems and provide strategic recommendations
  • Bachelor's degree in a related field is preferred
  • Responsibilities

  • Manage the implementation process of Workable's Recruiting & HR solutions for new customers
  • Act as a project manager for other professional services engagements like integrations, reports and migrations
  • Collaborate with cross-functional teams to ensure a smooth and successful implementation experience
  • Work closely with customers to understand their needs and provide guidance on best practices
  • Monitor implementation timelines and milestones, and proactively address any issues or concerns
  • Track and report on implementation progress and customer satisfaction
  • Provide ongoing support and training to customers as needed
  • Benefits

    Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

  • An attractive salary and a bonus plan
  • Health insurance plan including dependents
  • Mobile plan
  • Apple gear and access to the best productivity tools
  • Annual retreats in awesome locations
  • Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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