Information Technology Support Technician

We are seeking to recruit a full-time Information Technology Support Technician to join our growing team at PASCAL Private School Nicosia .

The selected candidate will be base at the campus of PASCAL Private School in Nicosia and will also be required to periodically visit the premises of the organisation located in other cities.

About PASCAL

PASCAL International Education is a world-class private schools group with campuses in Lefkosia, Larnaka and Lemesos, Cyprus. At PASCAL we offer a complete education, from Kindergarten to graduation from our six-year Secondary Schools.

Our schools and our people are committed to excellence in every aspect of our operations. We are proud of our dedication to fostering a positive and inclusive work environment where employees can thrive and reach their full potential.

PASCAL International Education is a member of Globeducate, one of the leading K-12 education groups in the world. Globeducate’s powerful network connects 40,000 students across 12 countries, 60 premium bilingual and international schools, plus online programs.

Requirements

• Provide first-line technical support and troubleshooting assistance to employees of the organisation
• Respond to service requests and incidents ensuring timely resolution to IT matters
• Diagnose and resolve technical problems, including hardware failures, software errors, and connectivity issues, through remote assistance for all schools or on-site visits for the schools located in Lemesos
• Install, configure and maintain computer hardware and software applications
• Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups, in order to ensure the reliability and security of IT systems
• Assist with the setup, configuration, and maintenance of audiovisual equipment, multimedia devices, and classroom technology for instructional purposes
• Collaborate with other IT staff members and vendors to escalate and resolve complex technical issues that require specialised experience and expertise
• Educate employees on the use of technology resources, software applications and best practices for information security
• Stay informed about emerging technologies, trends, and best practices in IT support area and contribute to the continuous improvement of IT services and processes

Minimum Qualifications and Requirements

• Undergraduate Degree in Information Technology Support Technician or a Certificate in Information Technology or a similar field, will be considered an advantage
• Proven experience as an Information Technology Support Technician or a similar role
• Solid knowledge of Information Technology systems and applications
• Familiarity with basic networking concepts
• Discretion and confidentiality in handling sensitive information
• Excellent command of English language
• Excellent communication and interpersonal skills

How to Apply

Interested applicants should submit their application through our  by Monday, 15th July 2024, by clicking on ‘Fast Apply’.

The referees provided in the application will only be contacted once the Contract of Employment is signed. Successful employment is subject to suitable references being provided.

Only shortlisted candidates will be contacted for an interview.

Safeguarding Statement:

Together we are “Shaping the World”

At PASCAL, as a proud member of Globeducate, we are committed to creating an inclusive and equitable work environment. We take pride in fostering a culture that provides equal opportunities regardless of race, colour, culture, ethnicity, religion, sex, gender identity, or age. We actively promote the integration of individuals with diverse abilities, encourage equitable access to employment, and ensure that all employees have equal opportunities for professional growth and development. If you share our values and believe in the importance of diversity in all its forms and gender equality in the workplace, we invite you to join our team.

Furthermore, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect all employees to share this commitment. Successful applicants will be required to undergo enhanced safeguarding checks.