IT Field Support Technician

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

We are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies, top-line tools, and of course always working with the best of teams.

This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape, and be able to influence, execute and see the impact of your work at the end of the day.

Are you ready to be the frontline hero of our tech operations? We're on the lookout for a dedicated IT Field Store Support specialist to ensure our retail locations run seamlessly. As the face of our IT support team, you'll be responsible for providing on-site assistance to resolve technical issues efficiently and effectively. From troubleshooting hardware and software problems to implementing upgrades and ensuring compliance with IT standards, you'll play a vital role in maintaining the smooth operation of our stores. If you thrive in a dynamic environment, possess excellent problem-solving skills, and have a passion for customer service, we want you on our team. Join us in delivering top-notch IT support to our stores and be part of a company that values innovation and teamwork.

About the role:

• Provide service and store support during field visits or dispatches.

• Μanage telecommunications systems and other electronic support systems related to the company operations.

• Manage information technology and computer systems.

• Plan, organize, control, and evaluate IT and electronic data operations.

• Document processes.

• Ensure security of data, network accesses and backup systems.

• Audit systems and identify problematic areas and implement strategic solutions within timelines.

• Preserve assets, information security, and control structures.

• Comprehend customer requirements and make appropriate recommendations/briefings

Key Requirements:

• University and/or Postgraduate Degree in Computer Science, Computer Engineering or equivalent

• Proven Field Service experience.

• Excellent knowledge of computer hardware/software systems

• Hands-on experience with computer networks, network administration, and network installation

• Excellent written and verbal communication skills

• Ability to work independently and handle multiple projects

• Driving Diploma

• Working in Shifts

What we offer:

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend on restaurants and/or food supplies
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 
• We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our in-house cafeteria got you covered!
• If you want to stay in shape ️, our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world !

Your life @DH Pay:

You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.

Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain DH Pay as an amazing workplace.

Daily routine will be a thing of the past, as no day will be the same day as the one before.

Additional Information

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.