Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Testing new technology
Maintain an up-to-date list of the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
Supports the performance of the software and maintains a logbook of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
Installs and tests corporate approved program changes to the hotel computer system(s)
Investigates and reports software problems to the Director of IT.
Understand all standard and Hotel customized features and functions of the front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
Ensures that all computer media saves, and back-ups are completed, documented, and stored per hotel specifications
Maintains uncompromising data and physical security standards
Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the hotel security specification as described in the hotel security system
Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
Under the direction of the Director of IT and Assistant IT Manager administer all back-office user ID’s, passwords, security parameters and the most sensitive utility
Maintains technical and user documentation, system reports, newsletters and announcements in a neat, orderly and secure fashion
Completes and distributes activity reports, program trouble reports, and enhancement list
Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by the hotel, computer companies or vendors
Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel Security Manuals and materials.
Follows-up on all outstanding points from the latest EDP audit of his/her hotel
Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
Customer Service:
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
QUALIFICATIONS
Bachelor’s degree or Diploma in Information Technology/ Computer Science field. Hospitality related field
2 years’ experience in similar role/ IT support roles and experience with Hospitality applications and systems
Good knowledge of technical management, information analysis and of computer hardware/software systems
Hands-on experience with computer networks, network administration and network installation
Excellent Knowledge of English Language
Problem solving skills and ability to prioritize tasks
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