IT Support - Helpdesk Technician

On behalf of our client, an independent E&P company focused on developing resources in the Mediterranean, we are currently looking for a ΙΤ Support - Helpdesk technician, to join its team.

Requirements

Your day-to-day

• Mix in First & Second level troubleshooting and support for IT issues
• Support and maintain company’s infrastructure
• Prepare, inventory, and deploy end-users’ equipment (laptop/workstations)
• Provide technical user support across the group (on the phone, via email, in person, or through remote access)
• Provide quick resolution and excellent customer service
• Set up accounts for new users
• Repair and replace equipment as necessary
• Handle communication with hardware and service providers to fulfill IT procurement requests
• Document hardware and software problems (building a knowledge base)

What you will need

• Degree or equivalent in Computer Science, Computer Engineering, Information Technology or similar
• At least 1 year experience in similar positions
• Fluency in Greek and English language, both written & spoken
• Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform
• Basic knowledge and understanding on firewalls, security, networking (LAN/WAN, VPN technology etc.)
• Basic knowledge on Microsoft Server (Active Directory, Exchange, SharePoint, SQL, etc.)

We love your personality if you

• have empathy and active listening skills
• have willingness to learn
• enjoy being a Team player
• customer - oriented
• excellent communication skills

Benefits

What’s in it for you

You will be part of a company with amazing culture, people orientation, strong team work and plenty of room for career and personal development