IT Support Specialist

Who we Are?

AceNetworks is an Information Telephony Computing (ITC) Development and IT Consulting company with more than 19 years of experience in the market. We have been providing outsource IT services and Voice over IP (VoIP) telephone since 2005. Our clientele consists of many international corporations in different areas, and we are involved in projects that demand leading edge information technology skills.

About the position

Responsibilities:

• Answer incoming calls from users.
• Accurately diagnose an issue based on the information provided.
• Log all IT Support Helpdesk calls in the ticketing system.
• Provide 1st & 1.5 level desktop support/troubleshooting.
• Escalate unresolved incidents/service requests to the proper 2nd level support teams.
• Update tickets notes
• Provide a fast, polite, and efficient responses to all staff.
• Provide technical support to end users.
• Install and configure hardware operating systems and applications.
• Complete other assigned duties

Qualifications & Experience:

• Degree in Information Technology or any relevant field
• Minimum 1-year work experience in IT Support Help Desk environment
• Knowledge and experience of Windows OS
• Knowledge and experience in file sharing solutions
• Knowledge and experience in hardware and software configurations
• Knowledge and experience in Active Directory will be considered as advantage.
• Knowledge and experience on Microsoft Azure or VMware Horizon (or any other Cloud Solution) will be consider.
• Fluency in English and Greek
• Excellent written and verbal communication skills
• Ability to learn and apply IT Technology and concepts.
• Ability to work individually and as a part of a team.
• Ability to work under pressure.
• Ability to work shifts (including weekends and public holidays)

Company offers:

• An attractive remuneration package according to qualifications and experience.
• Free meals and beverages at the in-house cafeteria
• An array of paid trainings will be offered
• Excellent opportunities for career development and advancement
• Bonus Scheme

All CVs will be handled with the utmost confidentiality. 

To apply for this vacancy, please send your CV, [email protected] quoting the position title.

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.