IT Technical Support Engineer (WPA, wordpress based)

Short description:

Our Company, owner of newly established digital marketplace (WPA wordpress) is seeking a dynamic and ambitious IT Technical Support Engineer to work with our team (remote work)!

Style of work: Remote work

Responsibilities:

• Day to day operations include administration, maintenance, monitoring, upgrades of application infrastructure (web progressive application, wordpress based)
• Providing 1st line users’ support
• Liaise with vendors for problem resolution
• Deploy/ Install updates as well as IP telephony systems
• Collaborating with CEO and Head of IT to escalate /resolve complex issues and ensure timely resolution
• Fulfill any other duties relevant to the job assigned by the company's management.

Skills & Qualifications:

Website Development, customization and maintenance:

• Create & customize WordPress themes/ plugins and implement new functionalities where needed
• Participate in regular updates of WordPress core, themes, and plugins.
• Assist in ensuring website security and backup and manage restoration processes where needed

Content Management:

• Assist in uploading, formatting, and managing website content ensuring that content is SEO friendly and aligns with brand guidelines
• Work with management to improve website content and layout.

Bug Fixes and Troubleshooting:

• Identify and fix bugs related to themes, plugins, and WordPress core.
• Debug issues and improve website performance.
• Provide technical support to website users and vendors.

Tools and Platforms: 

• WordPress CMS
• SEO tools like Yoast SEO, Google Search Console, etc.
• Analytics tools like Google Analytics

SEO and Analytics:

• Implement basic SEO best practices.
• Basic knowledge of Google Analytics and other tracking tools.

Testing and Quality Assurance:

• Perform cross-browser and cross-device testing to ensure compatibility.
• Test new features and functionalities to ensure they meet project requirements.
• Implement and monitor performance optimizations.

Interpersonal skills:

• Participate in team meetings
• Problem-Solving Skills: Ability to troubleshoot and solve technical issues efficiently.
• Attention to Detail: Ensure high-quality work with minimal errors.
• Time Management: Ability to manage multiple projects and deadlines effectively.
• Team Player: Willingness to work collaboratively and take feedback constructively.

Benefits: 

• Attractive remuneration will be offered depending on qualifications and experience. Non-University graduates or people who are still in their university studies are still eligible to apply.
• Annual leave
• Birthday leave
• Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers.

??How to apply:

You may apply by sending us your CV to [email protected] with a full copy of your CV.