Junior Complaints Administrator

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Spectech Talent 360 HR Solutions is a recruitment firm that specializes in finding the right talent. We currently have an exciting, full-time career opportunity for a Junior Complaints Administrator on-site role in Limassol.

Company Description:

Our client is a dynamic and forward-thinking company. They serve as a bridge between companies and employees, providing support at all levels in their Customer Service Department. The team is composed of experts in customer service, communication, and problem-solving, equipped with the latest tools and technologies to deliver seamless interactions and support across various channels. They are committed to providing top-notch services to our clients while maintaining the highest standards of compliance and customer satisfaction.

Candidate Profile:

This is an entry-level position and we are looking for individuals who aspire to start a career in a corporate environment. This is an opportunity to start, or switch careers and grow with us. We are currently seeking a proactive and detail-oriented individual to join our team as a Junior Complaints Administrator.

Job Description:

We are currently seeking a proactive and detail-oriented individual to join our team as a Complaints Management Assistant. The primary responsibility of this role is to effectively manage customer complaints, ensuring prompt resolution and maintaining client satisfaction. The Complaints Management Assistant will serve as a liaison between the complaints manager and the customer service team, facilitating communication and coordinating efforts to address client concerns.

Key Responsibilities:

• Receive complaints via Excel reports and CRM systems, ensuring accuracy and completeness of information.
• Act as the intermediary between the complaints manager and the sales team, conveying relevant information and facilitating resolution efforts.
• Liaise with the sales team to notify them of complaints, providing necessary details for corrective action with clients.
• Generate and maintain Excel reports tracking all complaints, including status updates and resolution timelines.
• Collaborate with the complaints manager to escalate unresolved complaints to legal status when necessary.
• Ensure compliance with company policies and procedures throughout the complaints management process.
• Provide administrative support to the complaints manager as needed.

Requirements:

• Proficiency in Excel is essential for generating and managing complaint reports.
• Familiarity with CRM systems and their functionalities.
• Strong communication and interpersonal skills to effectively liaise between various teams.
• Detail-oriented with the ability to accurately document and track complaints.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Previous experience in a similar role is advantageous but not required; full training will be provided.
• Up to 1 year of experience in a related field will be considered as an advantage.

What we offer:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.

If you are a proactive individual with excellent Excel skills and a passion for customer satisfaction, we encourage you to apply for the Complaints Management Assistant position. Join us in our mission to deliver exceptional service while upholding the highest standards of compliance and professionalism.

Could you be the candidate that we are looking for?

• Apply now at spectechtalent.bamboohr.com/jobs and become the next member of our amazing team.
• Applications will be treated with strict confidence; only shortlisted candidates will be contacted.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.