Key Account Manager

The ideal candidate is a strategic thinker with a knack for identifying opportunities and delivering effective strategies to generate results. About Us: We are a multi-award winning Digital Marketing Agency, offering full, innovative services in Digital Advertising and Marketing Strategy & Consulting, with a 360° market approach.

About the Position:

• Be a leader within an innovative and attentive-to-detail company, cementing processes and operations to make the team more efficient /effective.
• Work closely with the team to ensure that creative and media investments are aligned right from the start.
• Interact with clients, to deeply acknowledge their demands and explain our company’s values.
• Get immediate involvement in a wide range of short and long-term marketing projects for our clients, ensuring these are delivered on time and to the required standard.
• Build relationships with clients based on trust and respect.
• Act as a client advocate with a focus on improving the buyer experience.
• Professionally manage the client’s briefs, budgets and timescales by placing your experience, enthusiasm and determination in action.
• Coordinate and develop social standard methodologies, strategies and approaches with other departments that utilize social media accounts, platforms and strategies to achieve their business objectives.
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Enhance the team's competencies through targeted training sessions and professional consultations.
• Monitor and evaluate client satisfaction levels to ensure our services align optimally with their needs.

• Be highly motivated and results-driven with demonstrated ability to work collaboratively within a diverse organization.
• Bachelor’s degree in Sales, Communications, Marketing or related field.
• Exceptional verbal and written communication skills in working with a variety of customer needs and skills, ranging from visionary and detail-oriented company owners.
• Ability to relate well to individuals on a one-to-one basis, including in telephone relationships and larger group presentation settings.
• Strategic perspective.
• Proven ability to thrive in an environment where you work independently and are self-motivated.
• 3+ years of experience as an Account Manager, preferably in a digital marketing agency
• Skilled negotiation. You need to sell to the customer but also negotiate terms so both parties end up happy.
• A proven and deep understanding of the digital marketing landscape, platform standard methodologies and consumers’ (social) media behaviors.