Lithuanian Customer Support Agent - Athens

Are you looking for a new job opportunity that will boost your professional experience?

On behalf of our client, we are currently looking for a  Customer Support Agent  with excellent  Lithuanian  language skills to join their offices in  Athens, Greece !

On your day-to-day you will:

• Be in contact with customers via multiple channels of communication
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong & professional relationships with all partners
• Ensure that key stakeholders are up to date on the resolution status of their issue
• Log the cases on internal systems, while getting up to date with client’s products & services.

Requirements

• Fluency in  Lithuanian (spoken & written)
• Very good communication skills in  English
• Exceptional communication skills, soft skills, as well as problem-solving skills
• Computer and mobile devices knowledge/tech savviness
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage

Benefits

• Competitive starting salary (1100€ Gross)
• Extra monthly performance bonus up to 200€
• 14 salaries per year
• Relocation to Athens covered (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)
• Health package
• Numerous benefits & discounts
• Full training by certified instructors
• Free online Greek language courses
• Great professional growth opportunities and multicultural exposure
  
  

Only CVs in English will be reviewed.

This position does not provide visa support.

This position requires all employees to be based in Greece.