Payment Operations Agent (PSP)

Wise World Analytics Ltd has an exciting, full-time on-site career opportunity for a Payment Operations Agent (PSP) at our Offices in Limassol. No experience is required for this role, as we provide extensive training and support!

Company Description:

WiseWorld Analytics LTD is a leading provider of corporate solutions, dedicated to excellence and client satisfaction. Our seasoned professionals offer a comprehensive suite of services, including financial analytics, CRM services, risk management, and service quality management. Join us on this exciting journey and unlock your full potential with Wise World Analytics!

Job Description:

In this role, you'll play a crucial part in ensuring smooth payment processing and resolving transaction issues. Based on the sales floor, you'll interact closely with sales agents in person or with clients via phone, providing prompt assistance and offering the best payment method solutions. Your responsibilities will include managing the onboarding process for our new clients, optimizing payment service providers (PSPs) and workflows, and maintaining accurate records.

Main Responsibilities:

• Continuously monitor and optimize payment processing workflows to enhance efficiency, reduce errors, and maximize client satisfaction.

• Client Support: Provide prompt and effective assistance to clients experiencing transaction failures or payment-related issues, offering solutions and guidance to resolve issues swiftly.

• Troubleshooting: Offer support to troubleshoot and resolve payment-related issues, including insufficient funds, incorrect card details, and system errors, ensuring smooth transaction processes.

• Record Keeping: Maintain accurate records of payment-related incidents and feedback, contributing to the improvement of processes and client experience.

Qualifications:

• Fluent in the English language, both verbal and written, for effective communication with clients and team members, addition knowledge of Italian, French or German Language will be considered as an advantage;

• No Experience Required: We welcome candidates with no prior experience in financial operations or payment processing. We provide comprehensive training and support to help you excel in this role. If you have an experience in a similar role, in the financial industry, or as a sales agent it will be considered as an advantage

• Problem-Solving Skills: Ability to troubleshoot payment-related issues and provide effective solutions to clients and team members.

• Customer Service Skills: Strong customer service orientation with the ability to provide prompt and courteous assistance to clients experiencing payment issues.

• Attention to Detail: High level of accuracy and attention to detail in managing payment transactions and maintaining records.

• Teamwork: Ability to work effectively as part of a team, collaborating with sales agents and other team members to optimize payment processes and resolve issues.

• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.

Candidate profile:

• Positive attitude and enthusiasm

• Collaborative team player who works effectively with others, contributing to team success and fostering a supportive work culture.

• Capable of resolving issues calmly and effectively.

• Strong work ethic and reliability

• Adaptable to working in a loud and dynamic environment, capable of remaining focused and productive under pressure.

• Possesses strong problem-solving skills and attention to detail, able to quickly identify issues and implement effective solutions to ensure smooth payment processing.

• Ability to work under pressure and meet deadlines

Benefits:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.

• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.

• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.

• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.

• Wellness Support: Make use of paid sick leave and exam leave when needed.

• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.

• Celebrating You: Receive a special bonus on your birthday!

• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.

• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.

• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.

• Lunch Treat: Enjoy a complimentary lunch once a week.

• Exclusive Discounts: Access special discounts with selected companies.

* Full Training will be provided.

Could you be the candidate that we are looking for?

Apply now at wiseworld.bamboohr.com/careers and become the next member of our amazing team.

Applications will be treated with the strictest confidence.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.