RESTAURANT HOST

Welcomes guests, provides accurate wait times and escorts customers to the dining and bar areas.

ACCOUNTABILITIES

Welcomes guests to the restaurant
Provides accurate wait times and monitors waiting lists
Manages reservations
Escorts guests to assigned dining or bar areas
Provides menus and announces Waiter/Waitress’s name
Greets guests upon their departure
Coordinates with wait staff about available seating options
Maintains a clean reception area
Caters to guests who require extra attention (e.g. children, elderly)
Answers incoming calls and addresses customers’ queries
Assists wait staff as needed
QUALIFICATIONS

Understanding of restaurant etiquette
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work in shifts as needed
Good physical condition to walk and stand during an entire shift
Familiarity with HACCP / H&S regulations
PC Literacy
Excellent command of English language
Desirable:

A second language
EXPERIENCE

1-2 years of experience in similar position in a luxury environment.