Senior Manager - PMO

Etraveli Group  is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like  Mytrip, GoToGate & Flight Network  and serve  Booking.com  with flights. Etraveli Group has also established strategic partnerships with companies like  Skyscanner, Google Flights, TUI, etc .

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

With the Greek office being one of the largest, hosting around 580 employees working from the center of Athens for the rest of the world.

Join us and start as  Senior Manager  in the  PMO team  within  Customer Services !

Position Summary

The Senior Manager of the PMO team will be responsible for a growing team of Project Managers dedicated to any project that affects the Customer Services area. While the team is here to ensure that the set endeavors are delivered within the defined scope, time, cost always aiming for the maximum quality output possible, the Senior Manager PMO is responsible to harmonize the processes followed by the Project Managers and ensure all stakeholders receive a constant high level of experience by working with all our Project Managers.

Position reports to the Director - PMO, Processes, Claims and Payouts.

Responsibilities

• Manage a team of Project Managers responsible for medium to large projects often on cross-organizational level.
• Streamline team project processes (Documentation, Templates, Reporting, Monitoring etc.). 
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & quality of work.
• Demonstrate awareness of all project progress along with phasing, dependencies and risks.
• Ensure that all projects are effectively managed with focus on the potential impact of the project/program.
• Work with team capacity planning and ensure there is available bandwidth to undertake new projects but also ensure sustainable quality delivery capability on ongoing projects.
• Set, monitor & control the agreed Processes of our common way of working.
• Hire, develop, mentor Project Managers.
• Have an overview of the progress of all ongoing business cases & deliverables.
• Identify project resource requirements and align with stakeholders & sponsors to ensure adequately skilled resources are available to deliver project commitments.

Requirements

• At least 3 years of proven working experience as a People Manager, ideally under the areas of Project Management or PMO.
• PMP certified.
• Very good organizational & communication skills, with an analytical mind and a curiosity for solving complex problems as well as attention to detail.
• Out of the box thinking - Playing to win attitude.
• Computer skills including advanced Excel.
• Used to working in highly dynamic environment with high complexity.
• Structured and organized. Knows how to prioritize high impact and value-adding activities.
• Self-driven, eager to deliver high impact initiatives.
• Airline Industry experience is considered a plus.

Benefits

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.