Team Lead, Sales Service Delivery Athens, Attica

Bringing smiles is what we do at TTEC… for you and the customer. As a German Sales Service Delivery Team Lead working in our Athens, Greece site,you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What you’ll do as a Leader:

• Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.

• Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. 

• Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers. 

• Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. 

. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.

What you’ll do as Sales Professional:

• Manage Sales pipeline and regular forecasting to meet assigned goals.

• Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.

• Develop and continuously improve lead qualification using established criteria and standards.

• Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.

• Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.

• Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue

and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the

team is spending their time on the highest value add actions at all times.

What you need to succeed:

• Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes,

procedures and policies that drive results and the bottom line.

• Success with managing a brick and mortar team as well as drive success in a virtual/work from home environment.

• Demonstrated ability to be a quick learner.

• Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions

• Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company

• Willingness to work across shifts.

• Advanced knowledge of Sales Operations, Technology used in Digital sales

• Strong leadership driving Sales, Customer Success and Subscription management.

• Proven ability to effectively manage people effectively, hire and train, coach new sales team members.

• Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.