Tech Support Agent

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Are you a tech savvy person who loves helping others?

Do you enjoy providing a great customer experience?

Let’s talk!

Our Technical Support team is growing and we are looking for a Technical Support Agent to assist us in rendering excellent service to our partners regarding technical matters.

In this role your main purpose will be to deliver technical support to our store partners as to the usage of our tools and platform. You will also make sure that all new and existing stores have what they need in order to achieve an outstanding journey throughout the order. You will assure that all new and existing stores have the equipment they need and that everything works flawlessly.

What you’ll do:

• Professionally handle incoming requests for corporate partners' inductions to our systems and ensure tools and resources are best utilized
• Thoroughly and efficiently solve any technical issues with system updates and maintenance of the equipment
• Educate partners where applicable regarding the use of equipment and systems
• Assist partners with questions and orders via phone, email, and chat
• Respond to partner complaints and technical inquiries professionally, address concerns to the appropriate department, when needed
• Provide backup or assistance to other customer care teams as required

What you’ll need:

• Experience in customer service and/or technical support roles is a plus
• BSc in Computer Science will be considered an asset
• Good knowledge of English language
• Strong verbal and written communication skills
• Multitasking skills
• Problem solving
• Strong interpersonal skills

What we offer:

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!
• If you want to stay in shape ️ , our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 

Life @efood:

At efood, no day is the same as the day before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Additional Information

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.