Technical Support Specialist

ASBIS Enterprises PLC (WSE: ASB) - Leading Value Add Distributor, OEM, and Solutions Provider of IT, IoT, IoT, AI across CEE, FSU, MEA - is searching an experienced candidate for the vacancy of Technical Support Specialist for our new direction of business Clevetura LTD ().

Clevetura LTD is a part of ASBIS group () Clevetura is engineering company which develops the technology called TouchOnKeys®. TouchOnKeys® combines scissors keyboard and touchpad in one device. It's patented and in mass production and unique. By using TouchOnKeys® keyboard in the laptop there is no need in touchpad (because touchpad is inside the keyboard), so it creates new possibilities for laptop brands. Also overall user experience of TouchOnKeys® is better than on competitive keyboard touchpad solution.

About the position:

As a Technical Support Specialist at Clevetura, you will engage with users through live chat, addressing inquiries related to Clevetura keyboards -

Main tasks:

• Respond to customer inquiries via live chat, ensuring prompt resolution.
• Document interactions and maintain records.
• Manage our Discord community, fostering engagement and answering questions.
• Collaborate with Clevetura Insiders to gather valuable product feedback.
• Work closely with Product Managers and Lead Developers to enhance TouchOnKeys technology.

Requirements:

• Previous 3 years of experience working with consumer electronics.
• Previous experience in sales, customer service, technical support, etc. roles.
• Excellent English written and verbal communication skills.
• Willing and passionate individual who loves to help people.

We offer:

• Competitive salary KPIs performance related bonus.
• Possibility of personal and professional development.
• Dynamic work environment.
• Real interaction with consumer electronics and users.
• Other employee's benefits.

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.

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