Technical Support Specialist

G.A.P. Vassilopoulos Group was established in 1964. Today it is a contemporary and adaptive organization, rated amongst the 25 biggest companies in Cyprus, operating within the services sector by providing a variety of related services under one roof as a one-stop shop.

The Group operates via a network of over 3.000 offices and associates throughout Cyprus, the United Kingdom, Germany, Ireland, Belgium, the Netherlands, Luxembourg and Israel. It employs over 1.200 highly educated and experienced personnel, utilizing the latest hardware technology and most innovative software and systems.

Job Summary:

The Technical Support Specialist will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with eftpos hardware or software.

Duties/Responsibilities:

• Identifies, investigates, and resolves users’ problems with eftpos software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding transaction issues, connectivity and reporting.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of eftpos software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to assist ECR integrations with eftpos.
• Trains support agents at call center and external support partners.
• Maintains knowledge of latest eftpos developments
• Keeps track of stock of equipment and parts.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Proficient with Microsoft Office Suite or related software.
• Ability to learn quickly .

Education and Experience:

• Bachelor’s degree or other certificate in electronics or related field preferred.
• Experience in the field or electronics will be considered an advantages.

Join Us!

Send your CV at [email protected]

All applications will be treated in strict confidence.