Trainer (Swedish)

We are collaborating with a BPO that boasts excellent employee satisfaction ratings to find a Learning Experience Leader - Trainer for their team in Thessaloniki, Greece. This role is crucial for setting training standards and delivering high-quality educational experiences to employees.

Position: Learning Experience Leader - Trainer (Swedish)
Location: Thessaloniki, Greece
Work Model: On-site
Employment Type: Full-time

Duties and Responsibilities:

• Set the standards and expectations through your conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary to adapt to changes in the work environment.
• Act as the content expert and maintain relevant training documents and training materials.
• Develop and create effective induction programs.
• Monitor and review trainees' progress through questionnaires and discuss with their managers.
• Ensure that statutory training requirements are met, understand e-learning techniques, and identify where they are relevant.
• Be involved in the creation and/or delivery of e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure that all trainees adhere to the company's Code of Conduct.

Requirements:

• Fluent in Swedish and English, with excellent grammar skills.
• At least 1 to 2 years of experience in a related field (training or teaching).
• Preferable BPO experience.
• Proficient in Microsoft and Google applications.
• Problem-solving and critical-thinking skills.
• Ability to present and facilitate class discussions.
• Energetic, enthusiastic, and creative with a knack for engaging audiences.
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Excellent oral and written communication skills.
• Flexible schedule availability, including weekends, holidays, and longer hours.
• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in team leadership, preferably in a BPO or tech company environment.
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Exceptional attention to detail and accuracy when handling large volumes of content.
• Effective communication and interpersonal skills for providing clear feedback and collaborating with cross-functional teams.
• Proficiency in using moderation tools and platforms, Microsoft Office Suite, and Google Workspace.
• Experience with machine learning-based moderation tools and technologies is an advantage.

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Shifts within 24/7 hours of operation.
• Relocation support.
• Wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
• A dynamic and creative team with a positive and friendly atmosphere.
• A good work environment with great employee reviews.
• Guidance and tools to reach your full potential.
• Indefinite contract.
• Private health and life insurance.
• 85 monthly meal vouchers.
• 65 monthly Work From Home allowance.

If you are a dynamic and motivated individual looking to lead and inspire a team through effective training, we encourage you to apply for this role. Join a supportive and innovative team in Thessaloniki and contribute to the ongoing success of their training programs.