Waiter (m/f/d)

Waiter (m/f/d)
You are an ambassador for the exceptional service  that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What you will be doing:

• Ensures excellent standards during service and when welcoming customers.
• Participates in setting up the point of sale as well as tidying and cleaning the premises and equipment.
• Arranges the setting of tables.
• Help with setting up the service equipment.
• Welcome, guides and advises customers on their choices.
• Clears tables and replaces the covers.
• Ensures the durability of equipment available at points of sale.
• Communicate order details to the Kitchen Staff.
• Room Service.
• Manage the payment process for customers e.g. (process cash or card payments, collect the bill payment).
• Ensures the development of a consistent and benchmark quality of service, to satisfy customers while remaining aware at all times.
• Knows the catering offer at the point of sale as well as the other services of the hotel.
• Applies brand and hotel procedures and policies.
• Epitomizes the Heartist's spirit in your interactions with customers.
• Knows the services offered by the hotel, informs customers in response to queries and encourages use of the facilities
• Works closely with hotel departments

Your experience and skills include:

• Minimum 2 years of experience as a Waiter/Waitress in a 4 or 5 * hotel or a high-end service restaurant.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• Excellent command of English language (Additional languages will be considered as an asset).
• Degree in Hospitality / Tourism will be considered as an asset.
• Ability to work effectively as a team
• Good presentation and elocution (constant contact with customer)

What is in it for you:

• A wide range of training programs.
• Complimentary hot meals, breakfast and beverages provided daily.
• Free parking.
• Metro station is located within a few minutes’ walk from the hotel
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.