Waiter (m/f/d)

Company Description

Job Description

Waiter (m/f/d)
You are an ambassador for the exceptional service that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

A wide range of training programs.

Complimentary hot meals, breakfast and beverages provided daily.

Free parking.

Metro station is located within a few minutes’ walk from the hotel

Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

Ensures excellent standards during service and when welcoming customers.

Participates in setting up the point of sale as well as tidying and cleaning the premises and equipment.

Arranges the setting of tables.

Help with setting up the service equipment.

Welcome, guides and advises customers on their choices.

Clears tables and replaces the covers.

Ensures the durability of equipment available at points of sale.

Communicate order details to the Kitchen Staff.

Room Service.

Manage the payment process for customers e.g. (process cash or card payments, collect the bill payment).

Ensures the development of a consistent and benchmark quality of service, to satisfy customers while remaining aware at all times.

Knows the catering offer at the point of sale as well as the other services of the hotel.

Applies brand and hotel procedures and policies.

Epitomizes the Heartist's spirit in your interactions with customers.

Knows the services offered by the hotel, informs customers in response to queries and encourages use of the facilities

Works closely with hotel departments

Qualifications

Your experience and skills include:

Minimum 2 years of experience as a Waiter/Waitress in a 4 or 5 * hotel or a high-end service restaurant.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Strong interpersonal and problem solving abilities.

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively and collaboratively as part of a team.

Excellent command of English language (Additional languages will be considered as an asset).

Degree in Hospitality / Tourism will be considered as an asset.

Ability to work effectively as a team

Good presentation and elocution (constant contact with customer)

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.