Head of DevOps

OKTO’s continuous growth demands high-caliber candidates who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.

OKTO powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create an immersive payment experience for both merchants and their users.

Since 2019, OKTO has improved payment interactions in online and retail gaming, offering frictionless payments through its local knowledge, sector expertise, and international capabilities. The expanding business now employs over 100 payment experts, gaming insiders, and software engineers, serving some of the most exciting international markets including Brazil, Romania, Italy, Greece, Germany, the UK, and Spain.

Summary

We are looking for sharp and enthusiastic people to join our company. As Head of DevOps, you will lead senior team members and implement solutions to enhance our platform. Your focus will be on improving the developer experience, and the platform's reliability and scalability, using a lean approach. You will collect feedback from other stakeholders, gather requirements, and plan and prioritize the team's backlog to align with business objectives and milestones.

You will work with a techie, multi-disciplinary, and passionate team, providing support across the company and integrating with all teams. We need your help to tackle very attractive challenges to help OKTO scale to the number of countries we are aiming for, enhancing reliability, scalability, observability, and security.

The main task is to improve reliability and scalability, addressing challenges in Monitoring/Insights, Configuration, Logging, zero-downtime upgrades, and CI/CD. This involves leveraging new technology in a journey filled with tech learning and problem-solving.

If you have a solid background in software engineering and experience as a DevOps, we'd like to meet you!

Objectives of this Role

• Building and setting up new infrastructure.

• Working on automated development and release processes.

• Ensuring that systems are safe and secure against cybersecurity threats.

• Perform Platform Cloud Architecture designs and implementations.

During your time at OKTO, you will:

• Set up new development and production environments using Terraform.

• Deliver and maintain required AWS infrastructure following secure configuration practices using IaC.

• Manage and optimize cloud infrastructure, ensuring scalability, performance, and cost-efficiency.

• Maintain and expand CI/CD Pipelines: ensure Security and QA checks are in place to deliver quality artifacts.

• Implement and maintain automation tools for configuration management and deployment.

• Implement and maintain security best practices for infrastructure and applications.

• Design procedures for system troubleshooting and maintenance.

• Monitor system performance and resolve issues proactively.

• Troubleshoot and resolve infrastructure-related issues in a timely manner.

• Improve automation of operational processes (provisioning, replication, deployments, continuous integration).

• As a Senior role, define (SLIs, SLOs, etc.) and implement observability (metrics, alerts, dashboards, etc.) in collaboration with other teams and business parameters.

• Run support Platform Support tickets: help engineers configure their Apps securely; setup secrets following the right security policies; help engineers detect potential service problems on their deployments.

• Collaborate with the wider engineering team and the rest of the company to enhance, document, and establish processes and improve the operability and security of our system/services.

• Champion new technologies and enforce the best development patterns and practices aligned with company strategy, promoting these to the wider team.

• Provide architectural design support to teams in the initial phases of new services, and review any security concerns that may scale from those.

• Due to PCI Compliance requirements (being a regulated company) and as part of the Seniority of the role, resolve any issues around our Infrastructure.

• Implement system recovery and failover procedures.

• Hiring new team members.

• Annual performance review and setting the objectives for each team member.

• Mentor team members to ensure they remain at the forefront of technological advancements.

• Reporting directly to the COO.

Requirements

• Strong written and verbal communication in both Greek and English.

• BSc in Computer Science, Engineering, or a relevant field.

• Strong knowledge of AWS and cloud services is preferred.

• 3+ years of experience as a DevOps Engineer or in a similar software engineering role.

• Experience managing a team.

• Proficiency with documentation, testing, and issue management tools (Jira, Confluence).

• Understanding of the software development lifecycle and various automation tools for developing digital pipelines (CI/CD pipelines).

• Some experience using and administering SCM solutions like Bitbucket/GitLab, etc.

• Experience working with relational or non-relational databases.

• Knowledge of infrastructure as code (Terraform, CloudFormation).

• Understanding of networking concepts and protocols.

• Some knowledge or experience with containers and container schedulers in microservice-oriented architectures.

• Experience defining SLO/SLIs and setting up observability systems.

• Experience using Linux systems from a user and admin perspective level, and understanding the main core UNIX principles.

• Experience with monitoring systems, such as Prometheus and Grafana.

• Experience implementing logging systems such as ELK (Docker logs drivers, Elastic Lambda, and Kibana).

• Ability to implement nominal access to a system with minimal permissions in the preferred cloud provider.

• A keen interest in DevOps engineering culture and practices.

• Ability to identify and communicate problems to the team.

• Eager to learn and work in a collaborative team environment.

• Effective pairing with other team members.

• Experience working in remote teams.

Benefits

💸 Competitive remuneration package according to your experience

🌍 Opportunity to work in a fast-paced international company

🏠 Friendly, motivating, and challenging environment where you can thrive and develop your skills

📚 Continuous training for all your learning and development needs

⭐Career advancement and organized feedback framework

🏠 Flexible work from home options available

#LI-Hybrid